2006-11-13
Shared Services.. are they really saving you money?
So I was talking to some people at $NEWJOB, and they were doing the usual bitching.. how their internal suppliers were unresponsive and didn't meet their needs.. nothing new here.. I've never met/had a internal supplier which knew what customer service was about. And why should they? They are a monopoly. Their customers can't choose anyone else, or even worse just do it themselves ...